HABCOSTORE  "Fair Go" Returns Policy

At Habcostore we realise that things don't always go as expected, and sometimes goods may have to be returned - a product may be defective, you may have received the wrong item, or perhaps you have just changed your mind. This policy is in addition to your statutory rights under the Australian Consumer Law.

There are two (2) ways in which you can return items purchased from Habcostore:

1. General Returns Policy

If a product is defective, we will offer you a choice between a replacement item or refund to your original method of payment. Habcostore will also pay return freight charges under these circumstances. Please note that any incorrectly sent item will need to be returned in original, unused condition.

How to request a return for defective items:

STEP 1. Please contact us within seven (7) days of receipt of the item by email at sales@habco.com.au or Telephone 02 9899 9434 stating your docket number, the item(s) you wish to return and details of the problem.

STEP 2.  Habcostore Team, provided you comply with this returns policy, will then make arrangement with you for return of the product back to us.

STEP 3. Once the item is received by us, and provided the returned item meets our defective items criteria, we will provide you with a credit to your account, a replacement product or a refund to your original method of payment. This will be done within 7 business days of receiving the item from you.

2. 'Change of mind' Returns

Change of Mind Items. If you change your mind about the product you purchased from Habcostore , you are welcome to return the product to us. Please note, you will be responsible for the original delivery cost to you and the return delivery cost back to us.

For a credit to be issued, the item must be returned to us in its original unused condition - undamaged and unopened, including the outer packaging. Once the item is returned, we will refund to your original method of payment credit for the product amount only (excludes delivery).

Please note that we are unable to accept 'change of mind' returns for apparel (e.g. Swim Suits)

 How to request a Change of Mind return

STEP 1. Please contact us within 14 days of delivery of the item via our email at sales@habco.com.au or telephone 02 9899 9434. Stating your docket number and the item(s) you wish to return. Our Customer Team will then issue a Return Authorisation Number by email which will contain all relevant return information.

STEP 2. Return the item to Habcostore using the address provided. The Return Authorisation Number is valid for seven (7) days, so please return the item immediately. Please enclose copy of sales docket with good/s returned for credit.

You are responsible for all costs to facilitate the return of the item to us. Habcostore does not accept any liability for returned items until they have been received by us. Please ensure the item is packaged securely and appropriately for postage as damage sustained during transit may void your return.

STEP 3. Please allow approximately seven (7) days for the return to be processed. Once the item has been received and assessed, we will provide a refund for the product amount (excluding delivery).

RESOLVING YOUR CONCERNS

If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns.

Our contact details are below and we will respond to your query as soon as possible.

 Email: sales@habco.com.au

Telephone  02 9899 9434

Fax                  02 9899 9454

Postal address:

HABCO PTY LTD

P O BOX 329

PENNANT HILLS NSW  1715